Returns & Refund Policy

30-Day Money Back Guarantee

At Monarch Designs LTD, we take pride in the quality of our products and want every customer to be completely satisfied with their purchase.

If for any reason you are not happy with your order, you may return it within 30 days of receiving it for a full refund or replacement.

Free Returns

We offer FREE UK returns on all eligible items returned within 30 days.

Once your return request has been approved, we will provide instructions for returning your item at no cost to you.

Items Returned Because You're Not Satisfied

If you simply change your mind or are not completely satisfied with your purchase, you may return the item provided that:

• The return is requested within 30 days of delivery.
• The item is returned in a clean and resalable condition where reasonably possible.
• All original accessories, packaging and components are included where applicable.

Once your return has been received and inspected, we will issue a full refund to your original payment method.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, develops a fault, or you receive the wrong item, please contact us as soon as possible.

We will:

• Provide a free return.
• Offer a replacement where available, or
• Issue a full refund if preferred.

Where possible, we may ask for photographs of the issue to help us resolve your claim quickly.

Refund Times

Refunds are normally processed within 5 working days of receiving your returned item. Depending on your payment provider, funds may take an additional few working days to appear in your account.

How to Start a Return

To request a return, please contact us with:

• Your order number.
• Your name.
• A brief description of the reason for the return (if applicable).

Our customer service team will guide you through the return process.

Exclusions

The following items cannot normally be returned unless faulty or not as described:

• Personalised or custom-made products.
• Digital downloads or digital products.
• Items damaged through misuse, accidental damage or normal wear and tear.

Your Consumer Rights

This policy is offered in addition to your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which are not affected by this policy.

If you have any questions, please contact us and we'll be happy to help.